9 Dec
2002
9 Dec
'02
1:20 p.m.
Hi James, On Mon, Dec 09, 2002 at 01:05:41PM -0000, James Jeffrey wrote:
Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar?
Yes! .-) We are working on it. To the next release. See: http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/TODO?rev=1.28&content-typ... -=> pending feature You will have a two more states (pending_for_customer and waiting_for_reminder) with a time selection (date and time) for pop-ups. Is that what you looking for?
James.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier