Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but the system creates a new ticket.
I would like to know how I can either reject, or delete or merge the follow up into an existing ticket
What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes
the link function works when trying to merge tickets, thanks, but I still do not see a way to click a link that will reject a tickets.
What should "click a link that will reject a ticket" do? Simply close the ticket? After passing the mail receiving procedures (chapter 7 of the manual) where you can do filtering a ticket will be created (or the mail will be assigned to an exsiting ticket). There you perhaps could act and prevent the mail from being seen by the ticket system. So I not yet got your point what reject shall mean. Gerold