Re: [otrs] changing default Next State in Customer interface

Keith G Holub wrote:

Yes I can confirm this behavior. If I create a test ticket in the customer interface, and then zoom on that ticket, the Next State default is "Closed Successfull"

looking at my sysconfig, Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open

There are a lot different defaults and I believe you are mixing up some. I believe that for instance the StateDefault is the default state for new tickets, not the default *next* state. The next state default is used for notes and other things that are added after the creation of the ticket. See the docs: <http://doc.otrs.org/2.2/en/ html/c1735.html> Nils Breunese.