On 9/7/04 3:15 PM, "Robert Kehl" wrote:
What to do?
Check your OTRS log and your webserver's log. The ticketID is missing. Bad thing.
And they're growing!! When I wrote this to the list, there were Three, now there are Forty-Three! My OTRS is going crazy! Here is part of my Apache log (OTRS log follows)... ERROR: OTRS-CGI-1 Perl: 5.8.0 OS: linux Time: Tue Sep 7 12:01:17 2004 Message: No article found for TicketID 815! Traceback (953): Module: Kernel::System::Ticket::Article::GetLastCustomerArticle (v1.52) Line: 490 Module: Kernel::Modules::AgentQueueView::ShowTicket (v1.50) Line: 215 Module: Kernel::Modules::AgentQueueView::Run (v1.50) Line: 194 Module: Apache::ROOT::otrs::index_2epl::handler (v1.66) Line: 687 Module: (eval) (v2.01) Line: 149 Module: Apache::Registry::handler (v2.01) Line: 149 ERROR: OTRS-CGI-1 Perl: 5.8.0 OS: linux Time: Tue Sep 7 12:01:17 2004 Message: Need QueueID! Traceback (953): Module: Kernel::System::Queue::GetStdResponses (v1.42) Line: 255 Module: Kernel::Modules::AgentQueueView::ShowTicket (v1.50) Line: 217 Module: Kernel::Modules::AgentQueueView::Run (v1.50) Line: 194 Module: Apache::ROOT::otrs::index_2epl::handler (v1.66) Line: 687 Module: (eval) (v2.01) Line: 149 Module: Apache::Registry::handler (v2.01) Line: 149 [Tue Sep 7 12:01:17 2004] null: Use of uninitialized value in pattern match (m//) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 912. [Tue Sep 7 12:01:17 2004] null: Use of uninitialized value in substitution iterator at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 341. (...and on and on and on like that...) Here is the OTRS log (is there way to go further back in the log?)... Tue Sep 7 19:04:06 2004 error OTRS-CGI-1 Need QueueID! Tue Sep 7 19:04:06 2004 error OTRS-CGI-1 No article found for TicketID 831! Tue Sep 7 19:04:03 2004 error OTRS-CGI-1 Need QueueID! Tue Sep 7 19:04:03 2004 error OTRS-CGI-1 No article found for TicketID 830! Tue Sep 7 19:04:03 2004 error OTRS-CGI-1 Need QueueID! Tue Sep 7 19:04:03 2004 error OTRS-CGI-1 No article found for TicketID 829! ... And so on and so on... -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com