Hello Charles, I have done the same thing in my system. I think you have to add: <snip> # state after pending # (state after pending time has reached) $Self->{StateAfterPending} = { 'AwaitingCustomer' => 'closed successful', }; <snap> into Kernel/Config.pm hth, Daniel Monday, July 19, 2004, 6:59:18 PM, you wrote: Charles> I have recently added a new status to our Statuses called 'Awaiting Charles> Customer' which is basically when a tech guy answers the question Charles> correctly but waits for a possible follow up from customer. We often Charles> just don't hear a 'Yeah that worked' from folks. In any case, I want it Charles> to work just like the pending auto-close (+) Charles> function but I'm getting a Charles> list of Charles> "No stateafterpending found for 'AwaitingCustomer"..." Charles> Errors in my root email. What additional step is required to make Charles> 'awaiting customer' work like 'pending auto-close (+)' Charles> Charles Charles> _______________________________________________ Charles> OTRS mailing list: otrs - Webpage: http://otrs.org/ Charles> Archive: http://lists.otrs.org/pipermail/otrs Charles> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Charles> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Charles> ---- Charles> This message has been scanned by BitDefender Charles> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.