Hi,
 
07.03.2016 17:16 - DHilsbos@performair.com schrieb:
> I had a technician close a ticket with a state of "closed unsuccessful," 
> when in fact it should have been "closed successful."
> 
> Where can I go in the tables to change that?

I would never change in the tables (via SQL)
Click on a action to modify the state (for example phone call outbound) and 
close it successfull.



--
Florian