Re: [otrs] how to change ticketType from problem to problem::knowError

Jeffery, the OTRS ticket types OOB are Problem and Problem::KnownError. You can view these from the admin interface "Type" link under the System modules. To change any of the names you click on the one you want to change, retype the name and submit. Or you can add a new one. Best regards, Jim

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Jeffery Chen Fan 4/16/2009 4:34 AM >>> All OTRS users.

when i implement problem management process, i need to change ticketType from problem to problem::knowError. How to do this,,, -- Jeffery ___ /\__\ "What is the world coming to?" \/__/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------