Hi,
I new am new to OTRS as well....but i believe i saw
that capability in the "history" tab under queue view.
_Thanks
Richard
--- "Peake, Jeremy"
I am new to OTRS, coming over from RT. When I look at a queue in RT, it shows a list of tickets, the last time a help desk person sent a note to the ticket originator, and the last time the ticket originator sent a response back. This is handy to quickly see which tickets the user has sent a follow up to. Or if a user has responded to the help desk's request for more info. Can OTRS show this info on the Queue View screen?
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