NMI figured it out…  I was missing Action=CustomerTicketZoom

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mikola Rose
Sent: Wednesday, July 13, 2011 3:46 PM
To: otrs@otrs.org
Subject: [otrs] Customer Automated response

Hiya,

On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket…

Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl

I tried <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>Customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

But I get an insufficient right message.  I assume that there is a log in procedure I will need to include?

Mik