Re: [otrs] AGE is incrementing after the case/ticket is closesuccesfull by admin or customer

13 Jan 2004

      if the case / ticket is closed , the age should also stop.
which is not...and its need as its creating a wrong impression of case is
yet open and not solved. how to one achive this which code-file to touch
so tha after close time it does not increment.

As i am facing this problem from lots of customer and internally for
sirect summary view.

any suggestions or tips are welcomed.

have a nice day!

Deepen.
...
On Monday, January 12, 2004 7:09 PM
Deepen Dhulla  wrote:
...
AGE is incrementing after the case/ticket is close succesfull by
admin or customer
How to stop this ?? after close.
You can't stop that. Time is unstopable.
...
how to remove age from first page of customer.
Have a look in the responsible files: in
/opt/otrs/Kernel/Output/HTML/Standard/Customer*.dtl
...
what does pending auto clise + & - means
auto close+ = close ticket successfully and automatically
auto close- = close ticket UNsuccessfully and automatically
...
with relations to prending date ?
That's the point in time where the above is performed.
...
where is the work unit caclulated.
It get's calculated from the ticket's life spawn.
...
where can i get detail manual for otrs or simlair concept
http://doc.otrs.org/
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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