Helo Alex, a simple way is the procmail filter: :0 * ^From:.*(azheng@monterey.k12.ca.us|otrs|support@monterey.k12.ca.us) { :0 fwh | grep -vi 'X-OTRS-' 0: fwh | formail -A "X-OTRS: ACCEPT" } # next rules .... # and now proceessed into otrs :0 D * ^X-OTRS:.*ACCEPT | /opt/otrs/bin/PostMaster.pl # here you can placed the bounce of the rest On 16 May 2003 at 16:55, Alex Zheng wrote:
Is there way to verify the from email address so that only valid customer can submit ticket via email? If YES, which module am I supposed to modify to include this function?
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uwe ahrendt a admin and member of otrs in east germany