Hello Robert,
Why not create a specific queue for that customer, and disable follow-ups?
On Tuesday, August 23, 2011, Robert Poreba <poreba.robert@googlemail.com> wrote:
> Hi All,
>
> I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received.
>
> I like the re-opening feature but I would like to disable it for one particular customer.
> The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call..
>
>
> --
> Thanks a lot,
> Robert
--