Re: [otrs] Retrieving intact initial message

Paul Dale wrote:

That said, I want to retrieve emails that are in the TTS intact with headers. Optimally the exact message that was fed into the system. Is that accessible?

What I'm doing now is using the Kernel::System::Ticket Object, but as far as I can see that doesn't have the header.

print "From: " . $Ticket{From} . "\n"; print "To: " . $Ticket{To} . "\n"; print "Subject: " . $Ticket{Subject} . "\n"; print $Ticket{Body};

Gives me the most of it ... but I really need to get at the headers ...

When you're looking at a ticket you can click a link to display the email without formatting. This gives me all the headers and even a download link. Nils Breunese.