-rw-rw-r—1 mysql users 122297 2010-06-11 18:13 /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

 

Christopher Ross

IT/Design Support Coordinator

Ext. 183

 

cid:3335961535_1443680

 

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From: Leonardo Certuche [mailto:leonardo.certuche@itconsultores.com.co]
Sent: Friday, July 16, 2010 3:47 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:Permission denied!

 

Hello,

What do you get from running

ls -la /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

?

Leonardo Certuche
www.itconsultores.com.co

On 16 July 2010 14:29, Christopher Ross <cross@expresshealthservices.com> wrote:

Whenever I try to enter the Sysconfig from the GUI I am getting this error message. I know that I can edit the sysconfig manually but it is a lot easier to do some things from the GUI. I tried going in and editing the permissions of that file, even the entire /opt/otrs path but it still won’t work. Any ideas? I am running open SuSe 10.3 Linux

Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

Comment:

Bug Report:

Top of Form

Bottom of Form

Traceback:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jul 16 15:25:22 2010

Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

Traceback (16074):
   Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300
   Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 49
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

 


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