hi soeren, we have the same issue while upgrading from 1.3 -> 2.2 a solution is that the customer can click on the "search"-button to search their old tickets. -- Stefan Kulcsar On Thu, 2007-11-22 at 10:23 +0100, Sören Malchow wrote:
Dear all,
we just upgraded from 2.0.5 to 2.2.4,
-> install 2.2.4 -> dump database from old 2.0.5 -> run sql upgrade scripts -> migrate settings from old to new otrs
The users are authenticated against an Acitve Directory.
After the upgrade all tickets in the frontend are missing, meaning no user can see his/her own tickets anymore. In the backend everything is fine, and we can see all tickets,
Any ideas ?
Regards Soeren _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/