
5 Aug
2004
5 Aug
'04
3:50 p.m.
Is it possible to make OTRS successfully render HTML e-mails?? Currently if the e-mail is in HTML format then a link is displayed that opens a new window containing the source code, however i would like to make it so that the HTML is properly shown in the space for the message body. Despite changing things slightly, the HTML code is escaped ("<" turned to "<" etc) somewhere in the program. I traced through the code and found a method called escapeHTML() in Kernel::cpan-lib::CGI.pm, however having commented out the workings of the function, the format of the output was unchanged. I was wondering if : A) This is possible and B) If so, where does the modification of the HTML take place. Regards Paul Hickman