thanks. it's 2.0.4. however adding a note doesn't change the status here. the ticket remains still closed. is it a configuration issue? MU
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of EDV Tekomedia Sent: Monday, January 09, 2006 4:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] reopen ticket using agent frontend?
what kind of version of otrs do you use? Since 2.0.x, you do have the possibility to change the status by adding a note. So you can reopen mistakenly closed tickets again hth Markus Nagel
Maciej Uhlig schrieb:
is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it?
MU