21 Nov
2003
21 Nov
'03
1:31 p.m.
On Friday, November 21, 2003 2:15 PM
Reurings, Chris
Is there a way to store reply messages from customers in the related queue (which is viewable for all of our agents) and not in a personal message box?
They aren't stored in a personal mailbox, as there doesn't exist any real mailboxes in OTRS. Your "mailbox" is a list of locked tickets. The feature you require is a per-queue-setting. You do this via the Admin interface: http://localhost/otrs/index.pl?Action=AdminQueue Set the Combobox "Ticket lock after a follow up:" to "No" and you're done, I suppose. htht, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388