Hi Klaus, I was not aware of OTRS being that clever. So I had set up Nagios to only send Down and Critical notifications to OTRS, never bothering to send the OK notifications in the first place. I'll try it out again. Thank you for your answer! -- Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klaus Bruno Sent: Tuesday, June 24, 2008 4:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
Hi Lars
it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios server?
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, June 24, 2008 3:19 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/