Re: [otrs] Customer unable to view other tickets for same Company

Thank you Laurent, that did the trick. 2008/6/19 Laurent Minost :

Hi Lars,

Thks for your answer. What a strange behaviour :)

For Mike : Bug ID is 2870.

BR,

Laurent MINOST

Lars Jørgensen a écrit :

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Hi Mike and Laurent,

You can't post bugzilla-links to this mailing list for some reason. Just post the bug id and the recipient can search for it on bugs.otrs.org.

-- Lars

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Alsweiler Sent: Thursday, June 19, 2008 9:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer unable to view other tickets for same Company

Hi Laurent Thank you, but unfortunately I think the link you pasted was cut short... I have not been able to search for the bug successfully, so would you please post the URL again? Thank you very much for your help on this! Regards Mike

2008/6/19 Laurent Minost :

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Hi Mike,

Please check http://bugs.otrs.org/show_bug.cgi?id(70 I think it will help you.

BR,

Laurent MINOST

Mike Alsweiler a écrit :

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Apologies if this is a simple question - I'm new to OTRS.

When a customer

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logs in to the customer interface, they can click the

Company Tickets button

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to see tickets raised by others in their company. If the

user clicks on the

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...

ticket raised by another, he/she gets a No Permission message.

Is there any way of making it possible for all users

within the Company to

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view (and hopefully add notes against) tickets raised by

others within their

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...

company?

Thanks in advance!

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-- Mike Alsweiler Advanced Metering Manager Formway Metering Services phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler