16 Mar
2012
16 Mar
'12
3:03 p.m.
On 2012-03-16 09:45, Ugo Bellavance wrote:
Hi,
OTRS 2.3.3
One of my SLA has these parameters:
Escalation - First Response Time: 1200 minutes Notify by: 60%.
Another example: the ticket "2012031636000018" will escalate! Escalation at: 2012-03-16 11:05:02 Escalation in: 5m My first response time for this SLA is 30m.