Re: [otrs] reopen ticket using agent frontend?

what kind of version of otrs do you use? Since 2.0.x, you do have the possibility to change the status by adding a note. So you can reopen mistakenly closed tickets again hth Markus Nagel Maciej Uhlig schrieb:

is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it?

MU

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