-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi there,
When creating a phone ticket, no e-mail is sent to the customer, and he doesn't know the ticket number for future reference and he is not invited to go to the customer web interface to follow his ticket.
...if you activate "Auto-Responses" for the phone tickets queues, an auto response email (with the ticket number) is also sent to the customer. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIQ+WBvXo8m5PgoXQRAhkqAJ9gSUEo5+cs0ljRKG/Q/XxE/xBztgCeLrrK dyz5c2DeAvO+j6uQ5o+9dmY= =oV0O -----END PGP SIGNATURE-----