Hi,

Many of our helpdesk issues are the same few requests repeated lots of times. A forgotten password, a full mailbox, a jammed printer and so on. Sometimes agents don't create tickets for these, because the work involved is greater than the solving of the actual problem.

Is there a way to make templates or something like that for those kind of tickets? Predefined text where the agent only has to supply little (if any) information?

Lars

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