I'm trying to figure out why I can't update an otrs DB that I've moved over from an older otrs server. I've followed all the steps as seen in http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=258 and http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=259 I've gotten as far as importing the sql dump from the old server into the new server, and I'm now trying to update the schema. The old server was running otrs 2.2.4 and I have the new 2.3.1 on the new server. So, Ias I understand it, I only need to user DBUpdate- to-2.3.mysql.sql. But here's what happens when I get there: bash-3.2# mysql -p otrs < /opt/otrs/otrs-dump.sql Enter password: bash-3.2# mysql -p otrs < DBUpdate-to-2.3.mysql.sql Enter password: ERROR 1050 (42S01) at line 8: Table 'users' already exists Can someone tell me if I'm missing a step somewhere that's not shown in the FAQ? Thanks, Will