Hi Julio,<br><br>Please note that not all articles can be forwarded.<br><br>Can you please check this?<br><br>--<br>Mike<br><br><div class="gmail_quote">On Thu, Oct 28, 2010 at 7:26 PM, DM_Julio Angulo <span dir="ltr">&lt;<a href="mailto:dm_jangulo@equifax.com.pe">dm_jangulo@equifax.com.pe</a>&gt;</span> wrote:<br>
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<p class="MsoNormal" style="vertical-align: top;"><span style="font-size: 12pt; color: black;" lang="EN">Good morning, I have installed the version of OTRS 2.4.7 with
ITSM 2.1.1 on windows XP platform, the problem faced by agents is that the
option has gone forward. this is normal or when updating something loss?.</span><span style="font-size: 12pt; color: rgb(136, 136, 136);" lang="EN-US"></span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US"> </span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US">OTRS 2.4.7 –
ITSM 2.0.3</span></p>

<p class="MsoNormal"><span style="font-size: 12pt;"><img src="cid:image003.jpg@01CB769B.6909F5E0" height="293" width="402"></span><span style="font-size: 12pt;" lang="EN-US"></span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US"> </span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US">OTRS 2.4.7 –
ITSM 2.1.1</span></p>

<p class="MsoNormal"><span style="font-size: 12pt;"><img src="cid:image005.jpg@01CB769B.6909F5E0" height="202" width="400"></span><span style="font-size: 12pt;" lang="EN-US"></span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US"> </span></p>

<p class="MsoNormal" style="vertical-align: top;"><span style="font-size: 12pt; color: black;" lang="EN">should report this as a bug or is change the way of work?</span></p>

<p class="MsoNormal" style="vertical-align: top;"><span style="font-size: 12pt; color: black;" lang="EN"> </span></p>

<p class="MsoNormal" style="vertical-align: top;"><span style="font-size: 12pt; color: black;" lang="EN">thanks</span><span style="font-size: 12pt; color: rgb(136, 136, 136);" lang="EN-US"></span></p>

<p class="MsoNormal"><span style="font-size: 12pt;" lang="EN-US"> </span></p>

<p class="MsoNormal"><span style="font-size: 12pt;">Julio Cesar Angulo Quiroz</span></p>

<p class="MsoNormal"><span style="font-size: 12pt;">Telf.: 997066155</span></p>

<p class="MsoNormal"><span style="font-size: 12pt;"> </span></p>

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