Re: [otrs] Customer limitations: just "New ticket"

Nils Breunese (Lemonbit Internet) ha scritto:

I would just let your customers send an e-mail to the OTRS system. See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/x1244.html) for more information.

I'll be using it as you suggested (email inquiries get into the queue and then an Agent takes care of them). Now, how may I be using automatic replies for my users? I mean something like: "Your inquiry has arrived" and then "your inquiry has been solved"... Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------