My agents asked me to have the possibility  for a ticket to don't send the survey.

I resolved the problem in this way:

1) Creating a new parameter in Survey adding to survey.xml this code

    <ConfigItem Name="Survey::SendDependingOn" Required="0" Valid="1">

        <Description Lang="en">Specifies the ticket free field used to decide whether to send the survey.</Description>

        <Description Lang="de">Gibt das Ticket freien Feld verwendet, um zu entscheiden, ob die an der Umfrage zu senden.</Description>

        <Group>Survey</Group>

        <SubGroup>Core</SubGroup>

        <Setting>

            <String Regex=""></String>

        </Setting>

    </ConfigItem>

2) Adding this code in module Survey.pm in sub RequestSend before the row with comment "# cleanup":

my $SendDependingOn = $Self->{ConfigObject}->Get('Survey::SendDependingOn');

            if ($SendDependingOn) {

                        if ( $Ticket{$SendDependingOn} eq '0' ) {

                                   return;

                        }

            }

If you insert the value ‘0’ in the FreeFields defined in “Survey::SendDependingOn” before closing the ticket, the mail will not be send.

And now I would Know if there is a way to package this " improvement" ?

Roberto

PS: I’m sorry for my bad english