Hi everybody, I don't want to start a programming language discussion, but perl is not the cause if otrs is too slow for you. See http://shootout.alioth.debian.org/gp4/benchmark.php?test=all&lang=perl&l ang2=php for a comparision of perl and php according to speed. (Ok, I admid, I'm a perl fan ;) I don't want to blame the otrs-people - thanks for a great software! - but personally I think it's more in the design than in the language. Some ideas: * One thing is IMHO the template system - otrs might benefit greatly from a better (faster) system like e.g. HTML::Templates. * All parameters are passed by value not by reference (well allmost all). So there's a lot of copying in memory. * If you turn on mysql query log, you see that there are *lots* of queries. I don't know the system well enough (and there is the otrs caching mechanism) but maybe... * All the stylesheets and javascript is included in the HTML pages, instead of using extra files. This increases the webserver load (and the amount of delivered data). These are only ideas of course... and just from someone who only worked for a short time with otrs. And who is just guessing and did no benchmarks... Greetings, Gerhard