Re: [otrs] Default Ticket state after Agent Response

If i'm ot wrong it's a know bug, upgrade to latest (secure) level ;) On Tue, Feb 9, 2010 at 10:02 PM, Constantinos Giatras < constantinos.giatras@4rnd.com> wrote:

For some reason after an Agent responds to a New ticket, the default "Next State" is always Closed. What config option is used to change what the default state is?

thanks,

kosta

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