Hi List, I tring to make some customizations to the OTRS , buta after some changes, I receive a error message from the customer web interface: ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Tue Mar 22 18:53:51 2005 Message: Need TicketID! Traceback (26606): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334 Module: /srv/www/default/html/otrs/bin/cgi-bin/customer.pl (v1.31) Line: 636 The Apache LOGS: [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Message: Need TicketID!, referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage [Tue Mar 22 19:13:20 2005] [error] [client 192.168.1.254] Traceback (27348): , referer: http://192.168.1.35/otrs/customer.pl?Action=CustomerMessage I just change the auto-reply, make my own responses, add some queues... I made it 3 times, (from zero, creating a new database) and it seems it's a problem with the database, for some strange reason it apperas to be corrupted.. I use PostgreSQL, version 7.4.2, and I have other databases setted up in this SGBD without any problem. Does anybody has a clue for this? In the bugzilla there's no bug report for this. The OTRS version is 1.3.2 Hope someone can Help me I choose OTRS to be my first choice to offer to my clients, when they need a helpdesk system.... Best Regards, William Marques