Thanks Alex I have trawled through the archive and Defaults.pm and the only thing that I can find that might have something to do with it is: # ------------------------------------------------------ # system permissions # ------------------------------------------------------ $Self->{'System::Permission'} = ['ro', 'rw']; $Self->{'System::Customer::Permission'} = ['ro', 'rw']; # ------------------------------------------------------ This still doesn't really give me any idea how to solve my problem. Thanks Gordon -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Scholler Sent: 28 March 2006 13:20 To: User questions and discussions about OTRS.org Subject: Re: [otrs] RO can't view tickets Hi Gordon, Gordon O'Brien schrieb:
I am trying to set up a user to have read only (ro) access to a subset of queues. When I just grant them ro permissions they can see the queue name and the number of tickets in the queue but cannot actually view the tickets. If I grant them rw they can view the tickets but I don't want them to have write permissions.
This is the default behavior your described. You have to set a certain config-parameter to grant ticket-access to agent that only have RO-rights. This was mentioned a view weeks ago (in german or english mailing list). If you have problems finding the right parameters, let me know. I then have to take a closer look... Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --- Inbound email: This email has been scanned for all viruses by MessageLabs (MSQ)