Re: [otrs] How can I select more than 28 tickets for bulk action?

23 Jun 2008

      Thank you Torsten,

But, after having a look at that, i didn't find yet why It's not possible to
select more than 28 tickets :(. Can you give me a key? Whats supposed I have
to take care?

In the other hand, I can't use generic agent because 90% of tickets can be
erased, and it must be done by hand (how can I identify automatically
important tickest between tons of waste?).

Any idea?

 Best regards!

[root@atenea Lite]# cat AgentNavigationBar.dtl
# --
# AgentNavigationBar.dtl - provides global HTML NavigationBar
# Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentNavigationBar.dtl,v 1.25 2006/08/29 17:11:11 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start NavigationBar -->
<table border="0" width="100%" cellspacing="0" cellpadding="2">
  <tr>
    <td valign="top" align="left" width="70%" class="nav">

      <table border="0" cellspacing="2" cellpadding="3">
        <tr>
<!-- dtl:block:ItemPre -->
          <td valign="top" align="center" class="nav">

$Text{"$QData{"Name"}"}</a></div>
          </td>
<!-- dtl:block:ItemPre -->
<!-- dtl:block:ItemArea -->
          <td valign="top" align="center" class="nav">
            $Text{"$QData{"Name"}"}</a></div>
          </td>
<!-- dtl:block:ItemArea -->
        </tr>
      </table>

      <table border="0" cellspacing="2" cellpadding="3">
        <tr>
<!-- dtl:block:Item -->
          <td valign="top" align="center" class="nav">
            $Text{"$QData{"Name"}"}</a></div>
          </td>
<!-- dtl:block:Item -->
        </tr>
      </table>

    </td>
    <td valign="top" align="right" width="30%" class="nav">
      <table border="0" cellspacing="2" cellpadding="4">
        <tr>
<!-- dtl:block:ItemPersonal -->
          <td valign="top" align="center" class="nav">
            $Text{"$QData{"Name"}"}</a></div>
          </td>
<!-- dtl:block:ItemPersonal -->
        </tr>
      </table>
    </td>
  </tr>
</table>
<hr>
<!-- end NavigationBar -->

2008/6/21 Torsten Thau :
...
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Hi David,
...
Does anyone knows wich filed must I modify in order to select all
available tickets for bulk action?, and then in the bulk action screen
...bulk action is limited to 28 tickets - have a closer look into
AgentNavigationBar.dtl in the form named "bulk" and you'll see why.
However, if you want to do bulk action on a large number of tickets
using a generic agent might be more practicable.
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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David

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Re: [otrs] How can I select more than 28 tickets for bulk action?

David Baratech