Re: [otrs] Responsible set automatically when changing the queue

9 Sep 2011

      Fantastic, it worked.

Thanks Leonardo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Leonardo Certuche
Sent: 09 September 2011 18:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Responsible set automatically when changing the queue

Hello,

Probably the one you're looking for is:

Ticket::ResponsibleAutoSet: 
If ticket responsible feature is enabled, set automatically the owner as
responsible on owner set.

It's located at Ticket -> Core::Ticket

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 9 September 2011 12:12, Robert Poreba 
wrote:

Hi All,

Just noticed somewhat unexpected 'feature'.

When we move a ticket between queues, it automatically sets responsible to
the name of the agent moving the ticket.

Had a look at sysconfig for ViewMove but it doesn't look like it is
configureable there.

Any ideas?

-- 

Kind Regards,

Robert

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs