Hi Sivakumar There are plenty of informations around this theme available. Have you looked at the documentation, the faq section of otrs and done some searching of the mailinglist bevore asking? And when asking: it is always better if you provide some details about your configuration, what you want to achieve and what are the steps you already made. The domain name itself helps not much to give you a good advice... regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sivakumar ? Sent: Tuesday, June 24, 2008 6:26 AM To: otrs@otrs.org Subject: [otrs] OTRS + OPENLDAP - HELP Hi , Have a great day... Please help me to ingrate with OTRS & OPENLDAP. My domain name is example.com I expecting your reply soon. It is very urgent requirement, anyone help me !!!! -- Thanks & Regards Sivakumar. E