Hi Len, On Fri, Jul 08, 2005 at 05:03:46PM +0800, mbesponga@greendot.com.ph wrote:
My intention is when the Ticket is already "closed successfully" by an agent, once the customer make a follow up, he should not receive any reply just notification that his ticket is already closed and he will receive new Ticket.
Thats the standard setup... You can setup the customer notifications on a per queue base. Go to the admin area and open the queue settings. There you can setup for every queue: Customer Move Notify: [No_] Customer State Notify: [No_] Customer Owner Notify: [No_]
But other way around happened. The OTRS Admin Account opened the ticket even the Ticket was successfully closed. What do I need to configure?
Have you changed the queue settings from above? Regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!