Re: [otrs] Few Questions

Hi Salvador. Thanks for that. I discovered the file manager setting late last night while I was playing with it finally and adjusted it to work with windows. Is it possible to receive e-mail into the system if the installation is on a different server to the mail server? Also, is it possible to set up SMTP so that sending of e-mails can go through a different server again? Mainly, I was tickets to be created when people e-mail support@domain.com and domain.com email services are hosted on a separate server. Cheers ~Chris On 2/22/07, Salvador Manzo wrote:

See below:

On 2/22/07 09:34, "Chris Watt" wrote:

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Hi Guys,

I've jsut been playing with OTRS to try and convince my company to use it as it will simplify our lives a lot!

However, when I go to the File Manager page, I get this error: Error: FileManager Root directory doesn't exist: /home/otrs-share/, please check your c[..]

Does the directory mentioned exist? The File Manager extra will add that capability, but it will not autogenerate the file structure. Additionally, it's generated as a *nix path, so you'll have to adjust that if you are hosting OTRS on a Windows machine.

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I also have a problem with webmail not working at all which gives me this error after inouting details in preferences: Bad arg length for Socket::pack_sockaddr_in, length is 0, should be 4 at C:/OTRS/Perl/lib/Socket.pm line 376, <PRODUCT> line 544.

Also, does anyone know a good tutorial for getting the e-mail to work? I.e. when someone emails support@domain.com it will create a ticket for them. I haven't seem to have gottne it quite right.

SysConfig::Framework::Core::Sendmail is the module where you will need to set this up. Sendmail assumes you will be using a local sendmail installation, so you should use SMTP and it's associated settings if you have an SMTP Smart Host to use. Additionally, you'll want to set up AutoResponses and attach them to queues using the AutoRespone <-> Queue GUI.

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Cheers!! ~Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

--- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "Each State, in ratifying the Constitution, is considered as a sovereign body, independent of all others, and only to be bound by its own voluntary act. In this relation, then, the new Constitution will, if established, be a FEDERAL, and not a NATIONAL constitution." -- James Madison (Federalist No. 39, 1788)

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