On 7/11/06 4:22 PM, "jtown@eml.cc"
Hello,
I need to deploy a ticket system in two weeks so I have to quickly try the best alternatives, so please, forgive if the questions are too easy or have already been answered.
The main question would be: Can I prevent that a user reopens a closed ticket? I'd need that the user could close itself its ticket for the case he is able to solve his problem, so I can't simply remove the status field from the interface. Check the Queue Settings for "Follow Up Option" - for what you want, "reject" may be appropriate.
And a stupid question: when a user opens a ticket, he can choose the 'to' (I refer to the customer demo) field of the ticket, can't he? I'd need that the user could choose between two different kind of problems so I had thought to create two different account for them.
/bump
Thanks in advance and sorry my English,
Jean
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