It make sense: If the closing notification is sent also to the account configured at PostMaster, once it gets processed by the POP3/IMAP reciever, it would open the ticket again<div><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>
Medellín, Colombia<br>
<br><br><div class="gmail_quote">2010/8/26 José Alberto López Macías <span dir="ltr">&lt;<a href="mailto:jalopez@opentask.com.mx">jalopez@opentask.com.mx</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div>Thank&#39;s Leonardo,</div>
<div> </div>
<div>I Review again the properties of the ticket, and I see that the close ticket note, include a copy to the email of the helpdesk email, when I delete this copy the ticket has closed and not reopening. </div>
<div> </div>
<div>best regads,</div>
<div> </div>
<div>J. Alberto</div>
<div><a href="http://www.opentask.com.mx/" target="_blank">www.opentask.com.mx</a></div>
<div> </div>
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