Its possivel send one mail for client 24 hours before auto-close the ticket?<br>if not, any ideas, about developing one script (cron/bash and PHP) for do that?<br clear="all"><br>-- <br>Saludos,<br>Gustavo Azambuja - Linux User: 275813
<br><a href="http://gazambuja.ideas3.com">http://gazambuja.ideas3.com</a>