Re: [otrs] changing default Next State in Customer interface

Laurent Minost wrote:

But then what is the purpose of this parameter please ? $Self->{'Ticket::Frontend::CustomerTicketZoom'}-> {'StateDefault'}

The code in CustomerTicketZoom.pm refers to : $StateSelected{Selected} = $Self->{Config}->{StateDefault}, so it seems the good one.

I have no idea.

This one is for New tickets only : # CustomerDefaultState # (default state of new customer tickets) $Self->{CustomerDefaultState} = 'new';

but for followup default state selected, what is the good one then ?

I don't know, we just use the default behavior of OTRS, which is working just fine for us. Have you looked at the list on ? Nils Breunese.