Hello,<br><br>When otrs replies a ticket, it adds to the subject of the e-mail the prefix &quot;RE:&quot; can I change it to&quot;RES:&quot;?<br><br>cause my mail client uses the prefix RES so it thinks it´s a different email, and when I reply it, it puts this prefix and opens a new ticket, <br>

<br>Thanks<br>