[otrs] unable to use master/slave feature

5 Mar 2010

      Hi there,

We have OTRS 2.4.5 with ITSM 1.3.2 and just installed
http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take
advantage of its features (announced at http://otrs.org/2.4/features/)

I installed the package, reload the web interface and even restarted the
OTRS service but I still don't see the master or slave options when linking
a ticket (I only see parent and child options)

I'm assuming this options are shown at /otrs/
index.pl?Action=AgentLinkObject&SourceObject=Ticket is that right? Is there
something else I should do in order have this feature working?

Thanks,

Leonardo Certuche