Hello,

When agent closes the ticket, it is in red color and when one write the note, its also in "red" color. So, its confusing. I would like to change the color of NOTE. (I have enable Sysconfig setting: Ticket::UseArticleColors )

Any idea? Is it possible in OTRS 4.2 ?? Is there any development going on to create new article type?

Thanks in advanced for your time and input.

Cheers,