Re: [otrs] email addresses and queues

On Thu, 24 Feb 2005, Edgar Meij wrote:

Hi Anne-Mie,

Why have two queues if the same people are supposed to be reading them? You can make agents working in B also a member of queue A, so they get notified (and respond to) new messages there.

These are not the same people, but both groups should be informed about the same problem. Anne-Mie

hth, Edgar

On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren wrote:

...

Hi,

I have the following setup. All mail to address A@ is going to queue A. All mail for address B@ is going to queue B.

If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is delivered only to one queue (e.g. queue A). I guess this is normal, since only one ticket should be created.

But, the people reading queue B don't even know about the ticket being created.

Has someone sorted this out already? Any hints?

Anne-Mie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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Anne-Mie