Re: [otrs] Phone call/ new ticket

Michael Mansour wrote:

I'm trying to figure out how to use the "Phone call / new ticket" option.

Anything I enter in the "From" field isn't accepted.

The From field is a drop down list of queues for me. You mean the values in the list are not accepted? What is the error you get?

The "Search Customer" also doesn't seem to do anything.

Do you have customers in your database? Any error message you're getting? Nils Breunese.