Is there a way for otrs to accept ticket numbers generated by another
application when that application emails a request to it? We are trying to
find a way to tie two different trouble ticket applications together by
sending the ticket information from one application to the other and using
the same ticket number on both applications. Any ideas?
Linda
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Today's Topics:
1. Error messages (Danie Theron)
----------------------------------------------------------------------
Message: 1
Date: Thu, 06 Oct 2005 10:19:20 +0200
From: Danie Theron
Subject: [otrs] Error messages
To: "User questions and discussions about OTRS.org"
Message-ID: <4344DE08.4070307@verpakt.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
I constantly get the following messages from the cron jobs
ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Wed Oct 5 22:35:04 2005
Message: Found no $QueueID for CrazyVegas!
Traceback (19141):
Module: Kernel::System::Queue::QueueLookup (v1.51) Line: 450
Module: Kernel::System::PostMaster::DestQueue::GetTrustedQueueID
(v1.16) Line: 111
Module: Kernel::System::PostMaster::Run (v1.52) Line: 233
Module: main::FetchMail (v1.16) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.16) Line: 126
As Well as
Use of uninitialized value in concatenation (.) or string at
/opt/otrs/Kernel/System/EmailParser.pm line 641.
Use of uninitialized value in concatenation (.) or string at
/opt/otrs/Kernel/System/EmailParser.pm line 641.
Not sure if this is a huge problem , and if it affecting any mails
coming into this spesific queue?
TIA
--
Regards ,
Danie Theron
Systems Administrator
Verpakt Management Services
email : danie@verpakt.com
tel : +2711 6020117
If you dislike change, you're going to dislike being irrelevant even more.
Experience is a wonderful thing. It enables you to recognise a mistake when
you make it again.
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