Re: [otrs] Attachments are broken after downloads

Sándor Fehér írta: Hi, It did not let me sleep. I investigated the process. I put a little hack into the ArticleStorageDB.pm which provides me the size of the attachment read. It was correct. The second turn I put the whole encoded content into a temp file. It's size also looked me good. Then I run perl -w -MMIME::Base64 -ne 'print decode_base64($_)' oo.pdf The result is then the decode process cut the output at 3 Mb however it's 3.5 Mb. It happened at the same size 3104874. It's a kind of magic number. I did not find any restrictions related to MIME::Base64. Of course I double checked the filesystem allocation as well. For a different approach I encoded a tgz (quite big, around 35 Mb) then decoded it again It was perfect. So I suspect there is "something" in the stored content which drives decode_base64 onto wrong way. Regards.,Sandor

Hi,

I have an urgent issue. It's unable to download attachments bigger than 3 Mb. If I click on the attachment link ie show the download size as 3 Mb and downloads this as a 3 Mb instead of the original size. TicketZoom shows it's size correctly. Due to this problem I unable to access some important files. ArticleStorage backend is DB. DB is Oracle 10g. In article_attachments table show also the correct size in content_size column. Thanks a lot.

Regards., Sandor