Re: Re: [otrs] Emails

hi, this works quite simple (afaik) at first it reads the defaults.pm and then config and overwrites everthing that is found there. defaults contains all vars (and will be updated if you update the system, so keep your hands off...) conffig only the ones that you like to modify. just .02 euros. Li otrs-bounces@otrs.org schrieb am 08.06.2005 13:06:52:

Hi Richard,

I have often wondered that myself, but never had the time to investigate further, I suspect it may actually be Default.pm, but that is an absolute guess with no substance.

Perhaps one of our fellow list members may be able to enlighten us.

Over to you guys :-)

Graeme

Richard Hamson wrote:

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Graeme,

That was a big help - many thanks. Out of interest I only noticedthis code in the Defaults.pm file and nowhere else. Where does OTRS draw the default configuration from if the code doesnt appear in the Config.pm file?

Regards

Richard

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From: Graeme Brough Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" CC: dev@otrs.org Subject: Re: [otrs] Emails Date: Wed, 08 Jun 2005 09:21:05 +0100

Hi Richard,

To reformat your outgoing OTRS Email, simply add the following to Config.pm :

$Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}

$Data{"Signature"} ';

If you don't want the original message displayed remove :

$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}

HTH

Graeme

Richard Hamson wrote:

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Guys,

What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail.

Is it possible to change this so new text is automatically added above

the

...

original mail - or possibly get rid of the original mail text

altogether?

...

Cheers

Hi Owen,

On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:

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...

Would you please open a report with the error message on this problem

in

...

...

...

our bugzilla system on

Done.

...

http://bugs.otrs.org

Please include your patch in this report also.

And Done.

Thanks a lot!

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is

prohibited.

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If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

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a

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