Hi all, I've been running OTRS for a few months (excellent piece of software). I now decided to switch to ArticleStorageFS, but there are permission issues on mail injection. The mail server (qmail) runs as 'popuser', while Apache runs as 'nobody', and OTRS creates directories as follows: bash-2.05b# ls -la /opt/otrs/var/article/2004/06/ total 24 drwxrwsr-x 6 popuser nobody 4096 Jun 15 00:00 . drwxrwsr-x 3 popuser nobody 4096 Jun 12 12:33 .. drwxrwsr-x 12 popuser nobody 4096 Jun 13 23:40 12 drwxrwsr-x 5 popuser nobody 4096 Jun 15 00:00 13 drwxrwsr-x 41 popuser nobody 4096 Jun 14 23:40 14 drwxrwsr-x 2 otrs nobody 4096 Jun 15 15:37 15 PostMaster.pl is unable to accept mail until I chown '15' to 'popuser'. So why is OTRS still using the 'otrs' user? Is it hard-coded somewhere? How can I totally replace 'otrs' user with 'popuser'? (SetPermissions.sh doesn't help.) - Alessandro Ranellucci